tap+DONATE™

Contactless giving has been much talked about but is now a reality. Order your tap+DONATE™ box today, apply your branding labels and you will be collecting cash-free donations tomorrow. Case study available here.

To order your tap+DONATE™ box please download and complete our order form (PDF or Word) which includes all pricing and delivery information. Email completed forms to hello@nationalfundingscheme.org.

FAQs

What does the product look like?

Please see these images;

Unit with lid closed, and the unit with lid open with vanilla labels.

BBC Children in Need and Guide Dog units showing branding labels

Shelter – integrated unit at Waterloo station (image 1 and image 2)

Miura M010 chip+PIN unit (housed within unit)

What are the dimensions?

The frame has the following approximate dimensions:

l – 216mm

w – 166mm

d – 37mm

The contactless chip+PIN device has the following approximate dimensions.

l – 107mm

w – 70mm

d – 17mm

Can any organisation use the tap+DONATE™ service?

tap+DONATE™ is available to any charitable organisation that is registered with DONATE™. If you are not yet registered with DONATE™ you can do so for free here.

How do we apply our branding to the loaned or purchased device?

A4 label templates are provided and show mandatory content (DONATE logo and our T&Cs). Organisations must include the mandatory content on their artwork but are free to otherwise design as required.

Organisations can opt to cut and attach their own branding labels (Template A, jpg / pdf) or use DONATE’s full service (Template B, jpg / pdf). Options are noted on the order form but organisations must provide print ready art work.

For organisations using their own in-house print service please note that labels must be printed on polyester labels for easy removal.

Can we download the design files for the branding labels?

Yes, both AI and PSD design files are available as below:

Labels under Template A (DONATE’s self-serve printing option)

https://www.dropbox.com/s/w6hmlni17zm2ihj/Stickers_RectagularLEDs.ai?dl=0
https://www.dropbox.com/s/9qrfhhmoz3mn1eu/Stickers_RectagularLEDs.psd?dl=0

Labels under Template B (DONATE’s full service printing option)

https://www.dropbox.com/s/4i2c943oq50gs7t/Stickers_CircularLEDs.ai?dl=0
https://www.dropbox.com/s/jsz3thdfcg2fg2m/Stickers_CircularLEDs.psd?dl=0

Can I either rent or buy the units?

Yes, we provide both a rental and purchase service. Please download and send this form (PDF or Word) to place your order. Units are normally sent within 7-10 days following a confirmed order. Please note you must be registered with DONATE™ to place an order.

Do you offer a trial rental?

Yes, you can trial the unit for a week’s rental. The week rental starts at £85 plus the £250 one-off set up fee per organisation. More information is provided on the order form (PDF or Word).

What are the fees to purchase a device?

There is a one-time, lifetime set-up fee (per organisation) of £250 and a purchase fee of £250 per device. Please see our order form (PDF or Word) for full terms and costs.

A per donation charge of 4.5% is made per donation (charities), 5% for approved non-charities.

All fees are exclusive of VAT.

What are the fees for rental?

There is a one-off set-up fee (per organisation) of £250 and a monthly rental of £45 with a minimum term of 3 months. We also rent units for one week. Renting organisations will also need to make a returnable deposit of £150 per device and are responsible for insurance of the products. Please see our order form (PDF or Word) for full terms and costs.

A per donation charge of 4.5% is made per donation (charities), 5% for approved non-charities.

All fees are exclusive of VAT.

Can I convert a device rental into a purchase of the device?

Yes.

Following the 3 month rental, the device can be purchased for a one-off fee of £150+VAT.

Following a one week trial, the device can be purchase for a one-off fee of £175+VAT

What is your returns policy?

Bought units can be returned for a full refund or replacement anytime within 30 days subject to the unit not being damaged / misused.

Rented units will be replaced at any time if not working.

Returns postage costs are borne by the customer. Please ensure you use a signed-for service.

Please note that the set-up fee and any label-related costs are not refundable.

How is the donation level set (regular and one-off amounts)?

The provided app allows your staff/volunteers to set a regular donation amount (below £30) and interrupt this when taking larger one-off payments. Watch this tap+DONATE video to see the set-up process for a tap+DONATE device™

What are the minimum and maximum amounts that can be donated?

The minimum amount is £1 and the maximum (using contactless) is £30. The unit is fitted with a Chip+PIN facility to enable transactions above the contactless ceiling of £30.

Can tap+DONATE™ donations be Gift Aided?

Gift Aid is not available as no personal data per donor is asked for or recorded during a contactless donation.

How are funds transferred to our charity?

Funds are received by National Funding Scheme (registered charity) and passed across (less fees) as per our Affiliation Agreement (see Agreements for charities and non-charities).

What do we need to provide to enable the device to work?

Tap+DONATE™ devices require a Bluetooth device (tablet/phone) with an internet (WiFi or 3G/4G) connected to the internet. If using an Android phone you must be running v5 or above.

What comes with the tap+DONATE™ product?

We provide:

Access to an app (that you will need to load onto the internet connected device)
Training materials
Contactless PIN pad
tap+DONATE™ brandable frame
Marketing template for stickers to be attached to the frame
Rechargeable “Power Bank” battery
DONATE™ branded lanyard

Can donation refunds be offered?

Your staff/volunteers will, by default, be able to provide a refund to a donor (this facility can be turned off if requested). Please note that, as per the terms of our Affiliation Agreement, National Funding Scheme will not offer refunds.

How long do the batteries last

Battery time is dependent on usage. The chip+PIN has an internal battery which can last up to 8hrs. It can also be mains powered. The spare battery (shipped with the unit) provides up to an additional 6hrs.

Can the device be secured to a table?

Yes, screw holes are provided to secure the device to a table/wall. However, we only recommend this in specific, secure locations. Also note that experience shows that donations are more likely when there is a conversation with a donor…think of it as the modern-day collection tin.

See how Shelter embedded their unit here.

How it works

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